Your wallet, card and top-ups
A wallet in US dollars, paid by your saved card when your use reaches your line and at each month's end. Top up by card, Apple Pay or Google Pay too.
Updated 26 Oct 20264 min read
Your account has one wallet, in US dollars. What your projects use is counted as it happens, and the wallet shows this month so far. Your saved card pays for it:
at your line: as soon as what you owe reaches it, any day of the month. It starts at $5 and grows ($10 and $50) with each payment that goes through;
at the end of the month: on the 1st, for whatever is left, even if it never reached the line.
Money in your wallet, from a top-up or free credit, is used before your card pays. There's no plan: you pay for the memory and processor time your apps and databases really used, plus storage, traffic and builds.
Before your first app
Save a card to start: saving it charges nothing, though your bank may ask you to approve it.
A big app also needs its first day covered by your balance and your line. If something is missing, the dashboard says what.
Save your card
Under Your card, choose Save a card. A secure card page opens; you type your card there, or use Apple Pay or Google Pay, and your bank may ask you to approve it. We only ever see its kind and last four digits. Your first top-up keeps its card the same way.
The wallet then shows the card, your line, and when your card pays next. Each payment gets a receipt, by email and under Receipts.
If your bank asks to approve a charge, or the card refuses it, your card is paused, your wallet is prepaid for now, and you get an email. Top up once with a card that works, or remove the card and save another.
Choose Remove card to take it off. Your wallet is then prepaid, and nothing new can start until you save a card again.
Top up
Topping up is optional: what you add is used before your card pays.
Open Wallet, then Top up.
Choose an amount, or type your own under Other amount.
Choose Pay. A secure card page opens.
Type your card there, or use Apple Pay or Google Pay where your phone or browser has them. Visa, Mastercard and American Express work.
If your bank asks, confirm the payment in its app or with a code.
The money is in your wallet as soon as your bank says yes, and the receipt comes by email. Your card number never reaches us: you type it only on the card page, with 3-D Secure when your bank asks for it.
If your bank is slow to answer, you can leave the page. When it answers, the money arrives by itself.
Example: Asha's shop
Asha saves her Visa card. Her shop's app uses about 200 MB of memory and 3% of a processor through the month, so it costs about $1.56 a month, plus its storage and traffic.
In a sale week her shop gets busy and reaches her first line, $5: her card pays it that day, and her next line is higher. On the 1st, her card pays whatever the rest of the month used. Each payment's receipt is in her email and under Receipts.
What the wallet shows
Balance, and when your card pays next.
Spent so far this month, and Expected by the end of the month.
Each day's charges for the last 14 days, and By project.
What each project used: memory in GB-hours and processor time in processor-hours, for each app and database.
History: one line for each project's use this month, the month's total so far, and every card payment, top-up and free credit. Older months open one at a time.
Download statement for any month.
When the wallet is prepaid
Without a card that pays (you removed it, or it was refused), the wallet is prepaid. We remind you when your balance lasts 7, 3 and 1 days, and when it reaches zero, under the bell and by email.
At zero, everything keeps running for 3 days, down to $3 below zero. Then your apps stop:
visitors see a neutral "temporarily unavailable" page;
your domains keep answering, on our nameservers too;
nothing is deleted, and nothing more is charged.
Pay enough to cover what's owed and a day of use, and every app the wallet stopped starts again within a minute. If the wallet stays empty, your data is kept for 30 days after the stop, with reminders a week and a day before, and then the account's projects are deleted.
Free credit and codes
Under Have a code?, a code from us adds free credit. Free credit is used before your paid money, can expire, and is never refunded.
Account limits
New accounts start with small limits: a few projects and apps, and lower memory and processor ceilings. Your first payment lifts them, and they lift again as what you've paid in all grows. The wallet's Account limits shows your level and what's left for the next one.
Who can pay
The account's owners and its Billing people can save a card and top up its wallet (see your team). If they say card payments aren't set up, they aren't open yet; your wallet, its charges and its statements already work.